HOUSE OF AROMATIC LTD
 Company number: 13909612
Registered Office Address: 85 Great Portland Street, First Floor, London, England, W1W 7LT
Website: https://www.steuartstea.com/
 Email: Support@steuartstea.com

1. General Information

This privacy notice sets out how HOUSE OF AROMATIC LTD (“we”, “us”, or “our”) collects, processes, and shares your personal data when you interact with our website or services.

2. What Information Is Collected Through Our Website?

We may collect and process the following personal data when you place an order, visit our website, or sign up for our newsletter:

  • Full name
  • Postal address
  • Email address
  • Phone number
  • Payment card details
  • Browsing information (e.g. pages visited, IP address, referral URL)
  • Date of birth
  • Gender
  • Purchase history

3. Cookies

Cookies are small files stored on your device to help analyze web traffic and improve your experience on our site. The cookies we use include:

  • Google Analytics: To track user interactions and improve the website experience.
  • Session Cookies: To personalize your visit based on previous interactions.
  • Cookie Consent: A cookie is set to confirm your acknowledgment of our cookie policy.

Cookies do not grant us access to your computer or personal data beyond what you voluntarily provide. You can choose to disable cookies in your browser settings, although doing so may affect your website experience.

4. What Information Is Collected In-Store?

Currently, we do not collect personal data in-store.

5. What Is Your Data Used For?

We process your personal data for the following purposes:

  • To send newsletters and marketing communications with your consent (opt-out available via Support@steuartstea.com).
  • To fulfill orders and manage customer accounts, including payment processing and delivery.
  • To enhance and personalize your experience on our website, which is a legitimate business interest.

6. Disclosing Information to Third Parties

We do not sell or trade your personal data. However, we may share your data with:

  • Third-party service providers (e.g., couriers, payment processors).
  • Marketing agencies, email campaign providers, and website hosting services.
  • Other affiliated entities under common ownership and control, operating under this same privacy policy.
  • Credit reference and fraud prevention agencies.

We may also disclose data:

  • If we sell or acquire business assets.
  • If required by law or to protect rights, property, or safety.
  • In aggregate, anonymized formats for analytical purposes.

We do not transfer personal data outside of the EEA without adequate protection in place.

7. Protecting Your Personal Data

We implement appropriate security measures to safeguard your personal data from unauthorized access, loss, or misuse. Only authorized staff, contractors, and service providers with a legitimate business need can access your information.

If a data breach occurs, we will notify you and the relevant regulator when required by law.

8. Holding Your Personal Data

We retain your data:

  • As long as your account remains active.
  • As needed to provide services or for legitimate business purposes (e.g., audits, analytics, fraud prevention).
  • For up to 7 years, where legally required (e.g., VAT records).

Retention periods are determined based on data type, sensitivity, and applicable legal requirements.

9. Your Rights

You have the right to:

  • Withdraw consent to marketing communications at any time.
  • Access your personal data.
  • Request correction or deletion of your data in certain cases.
  • Object to or restrict certain processing activities.
  • Request data portability.
  • File a complaint with the Information Commissioner’s Office (ICO).

10. Changes to Privacy Policy

We may update this privacy policy occasionally. Changes will be published on this page.
Last updated: May 6th, 2025

11. Contact

For privacy-related inquiries or to exercise your rights, please contact us at:
Support@steuartstea.comated spam detection service.